Let us help you file a claim

When something goes wrong, your focus needs to stay on the people and communities you serve—not paperwork and uncertainty. That’s why we approach every claim as your advocate, guiding you through the process with clarity, care, and responsiveness.

Filing a claim
Questions?

Please reach out to our claims team. We're happy to help.

Protecting your community every step of the way.

Unexpected events can place strain on municipalities, schools, and public entities—often during moments when your communities are counting on you most.

At Glatfelter Public Entities, we’re in the business of paying claims. For decades, we’ve supported those who serve their neighbors by providing personal service, clear communication, and claims professionals who look for solutions—not obstacles. Our goal is to be the partner you can rely on when it matters most.

damage to the side of a yellow school bus

How to file a claim with Glatfelter Public Entities

Public Entities & Educational Institutions

To get your claim started, please contact your local insurance agent—they will work as your liaison throughout the process.

We believe in doing the right thing and being there during critical moments. You can expect responsive support and collaboration every step of the way, from first notice of loss through resolution.

Claims reminders

Glatfelter Agents

We hope we can work together to make things right for your client. Please send a completed Acord of Loss Notice and supporting documentation (like photos) to Glatfelter at claims@glatfelters.com, fax 717.747.7051.

In the event of an after-hours emergency, please call Glatfelter Claims Management at 800.233.1957 for assistance.

Auto Loss Notice General Liability Loss Notice Property Loss Notice
Important reminders for your clients:

What to do when you experience a loss and how the claims process works.

  1. First, mitigate the risks. Start by assisting any injured parties and taking measures to help protect your property from further damage.
  2. Report the claim to your agent ASAP. Your local insurance agent will know what important information we need to file your claim, such as the date time and location of loss, along with any scene photos/video, witness information, and police report, if available.
  3. Your claims adjuster will contact you within two business days—maybe even the same day your claim is submitted.
  4. Keep a record of the adjuster's name, contact information, and your claim number to help claim communication processes run smoothly.
  5. If a lawsuit is filed, let your agent and claims adjuster know immediately and provide copies of the suit papers.
  6. Outside of your agent, assigned claims adjuster, and authorized representatives, we encourage you not to share any information regarding claims with others.
Claims FAQs
photo of Glatfelter associate Adam Kanter, Associate VP of Technical Claims Operations
Adam Kanter
Associate Vice President, Technical Claims Operations