Dear Sewerage Customer:

Many items placed into the sewer can clog the system.  Large amounts of grease and disposable diapers are two common items causing sewer back-up; tree roots are also a common problem.  To help you prevent a sewer system back-up the following actions can be taken:

• Never pour grease down sink drains, garbage disposals or toilets.
• Restaurant and building owners should have grease traps that are properly designed, installed and regularly maintained.
• Any fixtures (toilets, sinks, bathtubs, washing machines subject to backflow of sewage from the public sewer should be protected by a backwater prevention device or check valve.  This is especially important in below grade fixtures.
• Dispose of heavy paper (paper towels, feminine products, diapers etc.) products in the garbage.
• Do not throw debris down manholes or into storm water drains.
• Remove trees that are growing near your sewer lines.
• Your current homeowners’ policy may not cover sewer back-up losses.  We suggest you contact your insurance agent for details. 

If you experience a sewer back-up call your sewerage provider immediately.  Additional information on safety and clean-up procedures is available from your Sewerage Authority.

Thank you,

                                                                                                                      [Insert Sewerage Authority Name]

                                                                                                                      [Insert Sewerage Authority Address]

                                                                                                                      [Insert Sewerage Authority Phone Number]